Privacy Policy

Privacy Statement and Cookie Policy

Energlaze fully respects your right to privacy. This Data Protection and Privacy Statement relates to our privacy practices in connection with the use of personal data. This Data Protection and Privacy Statement is intended to help you understand what personal data Energlaze collects about you, why we collect it, what we do with it, who we may share it with and how we protect it. It also details the rights available to you in relation to how we hold and use your personal data, how to exercise those rights, and what to do if you require more information or wish to make a complaint. The use of “we”, “us”, “our” and “ours” in this Data Protection and Privacy Statement refer to Energlaze One Stop Shop.

“Personal Data” is any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier such as a user IP address or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and includes Special Categories of Personal Data.

“Special Categories of Personal Data” means any Personal Data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; genetic data or biometric data and data concerning health or sex life and sexual orientation.

We ensure that the personal information we collect is appropriate to the purposes for which it is obtained and is processed in compliance with the provisions of Applicable Data Protection Law which means in no particular order:

• The General Data Protection Regulation (Regulation (EU) 2016/679 (the “GDPR”));
• The Data Protection Acts 1988 to 2018;
• The European Communities (Electronic Communications Networks & Services) (Privacy & Electronic Communications) Regulations 2011;
• The EU ePrivacy Directive 2002/58/EC (as amended) (the “ePrivacy Directive”);
• Any successor or replacement to the laws set out above; and

All other industry guidelines (whether statutory or non-statutory) or applicable codes of practice and guidance notes issued from time to time by the Data Protection Commission relating to the processing of personal data or privacy.
Energlaze is a “Controller” under the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) in respect of certain personal data you furnish to us.

Your Personal Data
We collect and process personal data relating to you in connection with our relationship with you. Types of personal data includes but are not limited to:

• your name and contact details, including your address, phone number, mobile number and email address;
• details regarding your property: Meter Point Reference Number (MPRN), Gas Point Reference Number (GPRN), dwelling type, year home built and occupied, works or measures carried out or to be carried out on your property;
• information about you which you provide us with when you apply to different schemes that we offer, including information that demonstrates your eligibility for the scheme;
• information about your interactions with us, such as customer service records, including complaints and claims;
• recordings of telephone conversations between you and our customer support teams;
• any details provided in making statutory information requests: Freedom of Information requests, Access to Environmental Information requests, Ombudsman appeals, or Subject Access request; and
• any other personal data relating to you that you provide to us or that we generate about you in connection with our relationship with you, including records of any consent you have given and your use of our website.

How We Collect Personal Information

We mainly collect and record your personal data from you. You will provide this information directly to us, when you contact us in writing, by telephone or electronically. When you visit our website, we gather cookies, statistical and other analytical information.

• Our legal bases for collecting and using this information in accordance with the provisions of this Data Protection and Privacy Statement are:
• that it is necessary for the performance of a contract with you;
• that it is necessary in order to take steps at your request prior to entering into a contract with you;
• that it is necessary for compliance with a legal obligation that applies to us; or
• that you have provided consent to us for the use of your personal data.
• Where you have provided consent for the use of your personal data, you can withdraw it at any time by informing info@energlaze.ie, however, this will not affect the lawfulness of processing which was carried out based on your consent prior to its withdrawal.

Third Parties and Secure Data

As part of our ongoing operations, Energlaze contracts certain third parties to carry out services on our behalf and, we may share your information with our service providers who provide us with support services. We disclose your personal data to various recipients in connection with the above purposes, examples include:

• third parties who we engage to provide services to us, such as outsourced service providers, IT service providers, professional advisers, lawyers, consultants and auditors;
• other public authorities and bodies where required or permitted by law, such as the Revenue Commissioners, the Comptroller and Auditor General, An Garda Síochána or other law enforcement authorities for the purposes of prevention, investigation or detection of crime; and
• comply with any applicable law or regulation, a summons, search warrant, court or regulatory order, or other statutory requirement.

We expect such third parties to process any data disclosed to them in accordance with applicable law, including with respect to data confidentiality and security. Where these third parties act as a “data processor” (for example, a call centre operator) they carry out their tasks on our behalf and upon our instructions for the above mentioned purposes. In this case your personal data will only be disclosed to these parties to the extent necessary to provide required services. We ensure that these third parties are subject to appropriate contracts and other safeguards.

Where you communicate with us via the website, the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. No data transmission over the internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data.

We keep our computer systems, files and buildings secure by following legal requirements and international security guidance.

Your Rights

Energlaze aims to ensure that all personal data are correct. We capture, store and process your personal data in order to carry out a range of activities. You have a range of rights available to you to give you confidence that your data is appropriately managed.

You have the right, without undue delay, to:

Gain access to and copies of your personal data: you are entitled to receive, on request and free of charge, a copy of all your personal data that we hold. There are some limitations to this right. For example, if the data also relates to another person and we do not have that person’s consent, or if the data is subject to legal privilege. Where there is data that we cannot disclose, we will explain this to you.

Ensuring that your data is accurate: our aim is to ensure that the data we hold about you is correct and up to date. From time to time we may contact you to verify the information that we hold. You may also contact us to correct any errors that you notice.

Granting or removing consent: where we require your consent for any processing, for example, to provide you with direct marketing communications, we will clearly explain what the consent is for, and any consequences of giving or refusing consent, and will provide that consent can only be given by way of a positive action by you. We will also ensure that you are able to withdraw any such consent at any time.

Restricting processing of your data: you have the right to request us to restrict the processing of your personal data in certain circumstances, for example, if there is a dispute over our rights to carry out specific processing activities, or where you do not want us to delete data. We will respond promptly to your request and will provide an explanation if we cannot fully comply.

Deletion of your data: in certain circumstances, you may have the right to have some or all of your personal data deleted from our records. This is sometimes referred to as the “right to be forgotten”. This may occur if, for example, we retain data which is no longer required by us, or if you withdraw a consent. If you continue to have a relationship with us, we must retain the data we need to manage this relationship. We will respond promptly to your request, and provide reasons if we object to the deletion of any of your personal data.

International transfers of data: in certain circumstances, we may transfer your personal information internationally, including outside of the European Economic Area (EEA). Should we do this, we ensure that all transfers are made in accordance with data protection law and that your data it will be given an equivalent level of protection that it has when it is being managed in Ireland.

Right to complain: You also have a right to complain to the Office of the Data Protection Commission if we fail to meet the required standards of data protection. You can contact the Office of the Data Protection Commission at:
Telephone: +353 (0)57 868 4800 or +353 761 104 800
Postal Address: Data Protection Commission: 21 Fitzwilliam Square South Dublin 2 D02 RD28 Ireland.

Complaints and Requests

If you wish to exercise any of your rights above or if, for any reason, you have a request or complaint about our use of your personal information, or you are unhappy in any way with the information we provide to you, we would like you to contact us directly so that we can address your complaint.
If you wish to contact us you can do so in the following ways:
By email: info@energlaze.ie
By post: Energlaze, Unit 1, Wexford Enterprise Centre, Strandfield Business Park, Drinagh, Wexford.

Data Retention

Energlaze endeavours to ensure that personal data are kept as current as possible and that irrelevant or excessive data are deleted or made anonymous as soon as reasonably practicable. We generally retain personal data for as long as is required to satisfy the purpose for which it was collected. We are required to keep certain types of information for a specific period of time in order to comply with legal requirements. The length of time we keep any part of your personal information will depend on the type of information and the purpose for which it was obtained.

We may change this Data Protection and Privacy Statement at any time. Any changes to this privacy statement will be posted on this website, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Cookies

Cookies are files which are transferred to your computer’s hard disk by a website. Cookies can store information about your preferences and other information which you need when you visit a website. They are commonly used on websites.

How we use cookies:

We use cookies to monitor our website traffic, to ensure better service levels and in order to provide you with certain features such as the customised delivery of certain information. To prevent the use of cookies you should activate the facility which is available in most web browsers that enables a user to deny or accept cookies.

Google Analytics Cookies

These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited. The expiration depends on the cookie in question.

Advertising

We sometimes advertise on other websites. We use third-party vendors to display our ads around the internet. These vendors use cookies to remember the websites that you have visited in order to display relevant and targeted online advertising to you. Advertising cookies may be placed on your computer or device when you visit this website. When advertising cookies have been placed on your device, they can be recognised by the advertising networks, and this allows those networks to present targeted advertising to you based on your previous web browsing activity. While advertising cookies can track your browsing activity, the information that they gather is anonymous.

Server Logs and analytics

Statistical and analytical information collected through the standard operation of our internet servers and logs provides us with general and not individually specific information. We will make no attempt to identify individual users, or to associate any technical information collected with any individual user.

Disclaimer

Energy Saving Technologies Ltd. trading as Energlaze employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy statement and your consents.

You should be aware that when you link to another website from the Energlaze website, that we have no control over that other website. We have no responsibility for the privacy practices of other websites.

Amendments

Energy Saving Technologies trading as Energlaze reserves the right in its sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments.

Your rights as a Data Subject

• You may request a copy of any personal information we hold on you.
• You may request that we make changes to your data, to ensure that it is accurate and up to date.
• You may get in touch with us at any time to request removal of your data
• You may, under certain circumstances, object or request restriction of our processing of your data.
• You may withdraw your consent to our processing of your data at any time.

Exercising your rights, or getting in touch

To exercise your rights, or to get in touch in relation to your data, simply email info@energlaze.ie